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How to choose the right support provider for you!
Every aspect of looking for support, choosing support, navigating NDIS and MyAged Care are all so overwhelming. I have broken down what I believe to be the important keys to choosing the right provider for support services. Do you have a support worker and do they tick the right boxes?
Experience & Qualifications - Have they worked with similar needs (e.g. aged care, disability, mental health)? Do they have relevant certifications (e.g. First Aid, NDIS Worker Screening, Manual Handling)?
Can you meet them face to face for a meet and greet so you can ask questions and see if they are the right fit for your needs
Personality & Approach - are they approachable?
Are they warm, patient, and genuinely caring?
Do they respect independence and dignity?
Are they a good “personality fit” for your loved one?
Are they a good listener?
Reliability - do they show up on time?
Do they show up on time, communicate well, and follow through with tasks?
Adaptability - Can they adjust to changes in routine or needs calmly and positively?
Good Communication - Are they clear, respectful, and good at reporting any concerns or changes
Boundaries & Professionalism - Do they maintain appropriate boundaries while building trust and connection?
When choosing the right Support for you it’s ok to Interview Them. This way you can ask questions, get them to share some experiences, question what they would do in emergencies. Ask how they can empower your loved one or yourself everyday.
Here are some questions you can ask when vetting new supports:
“Tell me about your experience with people with [insert condition].”
“How do you handle difficult behaviours or communication challenges?”
“What would a typical day of support look like to you?”
You are important and worthy, therefore it’s ok to ask them for references.
Speak with previous clients or employers. Ask:
Were they reliable?
How did they interact with the person they supported?
Would you hire them again?
Request Documentation so you can verify what they are saying is correct. Here are some of the documents you may wish to see:
Police check / NDIS Worker Screening
First Aid & CPR
Driver’s license (if transport is involved)
ABN and insurance (if they’re an independent support worker)
Trial Shifts are important however remember that Unpaid time spent providing care or support may impact an individual’s financial situation and contribute to financial stress, so negotiate what works best for you both. During this shift-
Observe how they interact with your family member.
Get feedback from your loved one, if possible.
Watch for genuine rapport, safety awareness, and how well they follow directions.
Check for Communication Style
Are they easy to reach?
Do they provide clear updates or service notes?
❤️
Always Trust Your Gut.
It is ok to say No, and try again.
Even if someone looks great on paper, go with your instinct. A good support worker should make both you and your family member feel safe, supported, and respected.